ombudsman news

ombudsman news – issue 72

11 September 2008

includes:

• complaints about insurance claims involving car theft;
• ombudsman focus on knowing our customers;
• case studies involving equity release schemes; and
• Walter Merricks, chief ombudsman, on how an EU payment services directive coming into force next year will improve consumer protection for UK-based workers sending money home to families abroad.
  

[issue 72 - PDF version opens in new window]

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ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.

It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.

For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.