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consumer factsheets on ...

Here is a list of documents and decisions relating to our work on settling disputes involving "splits". These documents all open in PDF-format.

our guide - published in July 2003 (when we started to receive large numbers of complaints about "splits") - to our work in this area
technical briefing note - with annex - clarifying our approach in dealing with complaints against intermediary firms involving "splits"
letter of February 2006 to consumers with remaining "splits" complaints
four ombudsman final decisions - issued in June 2007: final decision A [37 pages], final decision B [39 pages], final decision C [29 pages] and final decision D [37 pages]

For more information about our work on complaints involving "splits", see our special factsheet [PDF version opens in new window].