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our consultation papers and feedback statements

the documents on this page all download in PDF format

consultation papers and feedback statements
published by the Financial Ombudsman Service

We consult in January each year on the plans and budget we are proposing for the next financial year:

amendments to rules (not for profit debt advice agencies)

amendments to rules (complaints handling supplementary instrument 2015)

amendments to rules (alternative dispute resolution (ADR) and pension transfers)

amendments to our voluntary jurisdiction

amendments to our voluntary jurisdiction

updating the scope of our voluntary jurisdiction

minor changes to the dispute resolution: complaints sourcebook

changing our case fee arrangements:

publishing ombudsman decisions:

publication of complaints data relating to individual named businesses:

voluntary jurisdiction - filling gaps for EEA businesses:

rules for the new consumer credit jurisdiction:

extending our voluntary jurisdiction - National Savings & Investments:

extending our jurisdiction:

joint papers

papers published jointly by the Financial Ombudsman Service with regulators and other bodies

2015

In February 2015 we jointly consulted with the FCA on implementing the government’s legislative framework for consumer buy-to-let (CBTL) mortgages set out in the Mortgage Credit Directive Order 2015.

A summary of the feedback received, response taken forward and the final Handbook rules and guidance, effective from 21 March 2016 can be found here:

2011

2010

2009

2008

2007

2006

2005

2004

2001

2000

1999

1998

1997

documents published by the Financial Ombudsman Service in response to other organisations' consultation papers

2014

2013

2012

2011

2009