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our consultation papers and feedback statements

the documents on this page all download in PDF format

consultation papers and feedback statements
published by the Financial Ombudsman Service

We consult in January each year on the plans and budget we are proposing for the next financial year:

amendments to our voluntary jurisdiction

updating the scope of our voluntary jurisdiction

minor changes to the dispute resolution: complaints sourcebook

changing our case fee arrangements:

publishing ombudsman decisions:

publication of complaints data relating to individual named businesses:

voluntary jurisdiction - filling gaps for EEA businesses:

rules for the new consumer credit jurisdiction:

extending our voluntary jurisdiction - National Savings & Investments:

extending our jurisdiction:

joint papers

papers published jointly by the Financial Ombudsman Service with other bodies, such as the Office of Fair Trading (OFT) and the Financial Services Authority (FSA)

2011

2010

2009

2008

2007

2006

2005

2004

2001

2000

1999

1998

1997

documents published by the Financial Ombudsman Service
in response to other organisations' consultation papers