The power to settle financial complaints.
The power to settle financial complaints.
Following Lord Hunt's recent review of the Financial Ombudsman Service – and his recommendation that we should change our name to something more accessible – we ran a survey on our website to see what people thought about the word "ombudsman".
we have published:
We are very grateful to everyone who emailed us with their views on our name – all of which we will be taking into account as we consider how to take forward Lord Hunt's recommendations.