news updates for 2004

For media enquiries, phone Emma Parker (020 7964 0966) or David Cresswell (020 7964 0134) in our communications team (out-of-hours media enquiries on 07718 658 306).

updates 2004

outcome of "N2+2" review, mortgage regulation and endowment complaints

7 December 2004

chief ombudsman, Walter Merricks' speech to Council of Mortgage Lenders

Treasury Minister announces outcome of Government review of Financial Services and Markets Act

2 December 2004

- including progress on separate consultation on how ombudsman and FSA interact
(see paragraphs 20 to 25 of Minister's statement)

ombudsman news - issue 41

24 November 2004

banking “termination” issues, aspects of insurance fraud and investment case studies ...
[issue 41 - PDF version - opens in new window]

consumer tie-break competition

3 November 2004

see the winning entries

applications invited for post of chairperson of the Financial Ombudsman Service

27 October 2004

ombudsman news - issue 40

27 October 2004

banks’ right of “set off”, mortgage endowment time limits, and “any occupation” ...
[issue 40 - PDF version - opens in new window]

ombudsman service chairman, Sue Slipman, to move on in February 2005

7 October 2004

following her appointment as director of the NHS Confederation's Foundation Trust Network

Financial Ombudsman Service invites applications for new posts of lead ombudsmen and quality director

4 October 2004

an introduction to the Financial Ombudsman Service

29 September 2004

ombudsman publishes new booklet for firms (an introduction to the Financial Ombudsman Service - PDF version)

feedback on consultation

21 September 2004

- and amended rules - making it possible for National Savings & Investments (NS&I) to join ombudsman voluntary jurisdiction

the FSA and Financial Ombudsman Service invite applications for non-executive board members

8 September 2004

[click here for more details about our board]

"is the ombudsman fair and reasonable?"

6 September 2004

Walter Merricks, chief ombudsman, put forward the case at lectures sponsored by FSA and London Metropolitan University

ombudsman news - issue 39

2 September 2004

whole-of-life plans, commercial insurance and customers in financial difficulties

[issue 39 - PDF version opens in new window]

new system for resolving consumer credit disputes

18 August 2004

Department of Trade & Industry (DTI) announces new system for resolving consumer credit disputes - with Financial Ombudsman Service as the independent complaints body