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news and outreach for 2004

Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec

December 2004

outcome of "N2+2" review, mortgage regulation and endowment complaints

7 December 2004

chief ombudsman, Walter Merricks' speech to Council of Mortgage Lenders

Treasury Minister announces outcome of Government review of Financial Services and Markets Act

2 December 2004

November 2004

ombudsman news - issue 41

24 November 2004

banking "termination" issues, aspects of insurance fraud and investment case studies ...
[issue 41 - PDF version - opens in new window]

consumer tie-break competition

3 November 2004

see the winning entries

October 2004

applications invited for post of chairperson of the Financial Ombudsman Service

27 October 2004

ombudsman news - issue 40

27 October 2004

banks' right of "set off", mortgage endowment time limits, and "any occupation" ...
[issue 40 - PDF version - opens in new window]

ombudsman service chairman, Sue Slipman, to move on in February 2005

7 October 2004

following her appointment as director of the NHS Confederation's Foundation Trust Network

Financial Ombudsman Service invites applications for new posts of lead ombudsmen and quality director

4 October 2004

September 2004

an introduction to the Financial Ombudsman Service

29 September 2004

ombudsman publishes new booklet for firms (an introduction to the Financial Ombudsman Service - PDF version)

feedback on consultation

21 September 2004

- and amended rules - making it possible for National Savings & Investments (NS&I) to join ombudsman voluntary jurisdiction

the FSA and Financial Ombudsman Service invite applications for non-executive board members

8 September 2004

[click here for more details about our board]

"is the ombudsman fair and reasonable?"

6 September 2004

Walter Merricks, chief ombudsman, put forward the case at lectures sponsored by FSA and London Metropolitan University

ombudsman news - issue 39

2 September 2004

whole-of-life plans, commercial insurance and customers in financial difficulties

[issue 39 - PDF version opens in new window]

August 2004

new system for resolving consumer credit disputes

18 August 2004

Department of Trade & Industry (DTI) announces new system for resolving consumer credit disputes - with Financial Ombudsman Service as the independent complaints body

July 2004

ombudsman news - issue 38

30 July 2004

direct debits, MVAs and "keys in cars" (again)

[issue 38 - PDF version opens in new window]

independent assessment of the Financial Ombudsman Service

26 July 2004

report by Professor Kempson from Bristol University's Personal Finance Research Centre

more ombudsman events for insurance & mortgage brokers

12 July 2004

latest venues from Plymouth to Carlisle

2004 British Insurance Awards

8 July 2004

Walter Merricks, chief ombudsman, takes "Achievement Award"

"wider implications" cases

2 July 2004

FSA and ombudsman look at improved procedures
[joint news release][consultation paper]

June 2004

ombudsman service publishes annual review of personal finance disputes

29 June 2004

Jane Whittles, principal ombudsman, to move on

24 June 2004

ombudsman news - issue 37

21 June 2004

"keys in car" motor insurance disputes, complaints about discrimination, and redress for "loss of investment opportunity"

[issue 37 - PDF version opens in new window]

May 2004

ombudsman consults on rule changes needed, for National Savings & Investments (NS&I) to join ombudsman voluntary jurisdiction

10 May 2004

April 2004

ombudsman news - issue 36

29 April 2004

"jurisdiction" issues on banking complaints; disputes where insurers alter policy terms; and mortgage endowment compensation in complex cases

[issue 36 - PDF version opens in new window]

conferences on mortgage endowment complaints-handling

26 April 2004

ombudsman to hold conferences on mortgage endowment complaints-handling - aimed at smaller firms

March 2004

results of consultation on our plan & budget for 2004/05

25 March 2004

ombudsman news - issue 35

11 March 2004

disputes about personal possessions insurance, extended mortgage terms and mortgage endowment compensation in complex situations

[issue 35 - PDF version opens in new window]

recruitment opportunities

2 March 2004

information on current vacancies and career benefits at the Financial Ombudsman Service

February 2004

ombudsman launches new series of events for insurance & mortgage brokers

2 February 2004

January 2004

fair, reasonable, quick and informal

26 January 2004

find out more about our aims & values

ombudsman news - issue 34

16 January 2004

cheques, high-income bonds and unoccupied properties

[issue 34 - PDF version opens in new window]

financial ombudsman consults on budget for 2004/05

9 January 2004

need help?

consumer helpline
0800 023 4567

our technical advice desk
(for businesses and consumer advisers)
020 7964 1400

media enquiries
020 7964 1234
07901 118 018 out of hours

ombudsman news

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.

Available to read online.