frequently-asked questions
This section gives you quick and easy access to the more commonly-asked questions about the Financial Ombudsman Service on a whole range of issues.
where can I find the information I need?
We have organised the information into a number of main topics. Just click on the topic you're interested in from the list on the left hand side.
The frequently-asked questions (FAQs) include links to relevant sections elsewhere on the website, as well as to the web versions of our publications (including our regular newsletter, ombudsman news).