information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
keeping in touch
talking to businesses
other than handling individual disputes, does the ombudsman ever talk to businesses to find out what we think?
regular news updates
how can I receive regular news updates about what's happening at the ombudsman service?
statistics and feedback on complaints trends
does the ombudsman publish any statistics and feedback on complaints and complaints-handling trends?
ombudsman approach
how can I find out about the ombudsman's approach to cases?
guides to our process
what guides have you produced to help steer businesses through the ombudsman process?
annual report, budget and corporate plan
how can I get copies of these and other publications?
smaller businesses
how does the ombudsman service keep in touch with the issues that affect smaller businesses?