FAQ topics in this section

information for businesses covered by the ombudsman service

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useful links

help for businesses and consumer advice agencies

how we handle cases FAQs on this topic:

information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

how we handle cases

process and procedures

where can I find an overview of the ombudsman's process and procedures?

Our guides for businesses (available to download from this website):

give a brief overview of the complaints procedures that all businesses we cover need to have in place
explain how the ombudsman fits into the complaints procedures and
outline the ombudsman's procedures and general approach.

If you need any further information please contact our technical advice desk.