consumer helpline
choose which number to phone us on (depending which is cheapest, or free, for you) or ask us to phone you back
monitoring calls
for security and training purposes, we may monitor or record phone calls
visiting our office
how to find us if you're getting here ...
... on the Docklands Light Railway (DLR)
- The nearest station is South Quay – we are less then 100 metres away.
- Walk through the small shopping mall (South Quay Plaza), you will see our building facing you right at the end – number 183.
... by London Underground
- Take the Jubilee Line to Canary Wharf.
- At Canary Wharf underground station follow the signs to Heron Quays station on the Docklands Light Railway (DLR).
- Heron Quays station is raised up above street-level, about 100 metres ahead of you as you step off the escalator at Canary Wharf underground station.
- At Heron Quays station get a south-bound train going to Lewisham – and get off at the next stop. This is South Quay station – we are less than 100 metres away.
... by London overground
- Take the overground to Shadwell – then change to the Docklands Light Railway (DLR)
- Get a south-bound DLR train going towards Lewisham
Leave the train at South Quay station – we are less than 100 metres away.
- Walk through the small shopping mall (South Quay Plaza) - you will see our building facing you at the end - number 183.
... by foot from Canary Wharf underground (Jubilee Line)
- Turn left on leaving the underground station, cross the road at the pedestrian crossing, and head towards the glass building directly in front of you (the entrance to Jubilee Place shopping centre).
- Cut straight through this building to the tall pedestrian bridge which crosses the dock in front of you.
- Cross this bridge and turn left.
- Walk along the dockside – you will see the O2 venue (the Dome) ahead of you across the docks.
- After a two minute walk, you will arrive at a dark-blue glass building on the dockside – nine storeys high with pointed gables on the roof. This is our office – South Quay Plaza.
- Turn right around the side of the building – and left to the entrance, where security can direct you to our reception desk.
... or by car
If you are coming from Central London, follow signs for the Isle of Dogs and Canary Wharf. Marsh Wall, where our office is located, leads off Westferry Road.
We have a limited number of parking spaces underneath our offices, and will reserve one for you if we can (please phone our reception desk in advance on 020 7964 1100).
