The power to settle financial complaints.
The power to settle financial complaints.
It's important that you complain first to the business you're unhappy with – and give them a chance to look into your problem. They have eight weeks to do this. We can help by contacting the business for you, and telling them about your complaint.
Here are some hints on the best ways of making sure your complaint is taken seriously.
If you're not happy with how the business has dealt with your complaint, you can ask us to look into it for you. But the business you're unhappy with has eight weeks to look into your complaint first – before we can investigate your case.
You will need to fill in our complaint form – so that we know your details. We can help you do this (phone us on 0300 123 9 123 or 0800 023 4567). Or you can download the form below.
You need to sign the completed form by hand – and post it to us with any relevant papers and documents.
If your complaint is about payment protection insurance (PPI), you'll also need to fill in the payment protection insurance consumer questionnaire – giving us more details.
If you've done this already – when you first complained to the business – please send us a copy. If you're not sure – or you need help filling in the questionnaire – just get in touch with us.
We can provide information about our service in:
If you have any practical needs that affect your ability to complete our complaint form, we will do our best to help. Email us about your needs or phone us on 020 7964 0766.
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