The power to settle financial complaints.
The power to settle financial complaints.
But some complaints can be especially tricky to resolve. This is where one of our expert ombudsmen steps in – like Juliana.
Juliana’s job is to review complaints independently – and make an official final decision on them.
Where I believe a customer has lost out, I have the power as an ombudsman to get things put right – and financial businesses have to do what I tell them in these cases.
