The Financial Ombudsman Service is covered by the Data Protection Act 1998. This places legal obligations on us when we process personal information about individuals.
We know that the personal and financial circumstances of people who refer complaints to us can be very sensitive, and we handle people's details with care and discretion.
We respect the privacy of people who use our service, so we keep personal information about complaints secure and confidential. Where we need to exchange information about complaints with other relevant organisations, we do so with strict regard for the law.
The Financial Ombudsman Service's entry in the "public register of data controllers" can be seen online on the Information Commissioner's website. For more information about data protection, please contact the Information Commissioner's Office:
The Information Commissioner
phone: 01625 545 745
fax: 01625 524 510