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about us

We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.

If you have a complaint about a financial product or service and you're not sure how to get started, get in touch. You can ring us on 0300 123 9 123 or 0800 023 4567.


  • Wondering about mis-sold PPI – or think you have a complaint? We can give a free and unbiased answer. Find out more about PPI and how we resolve complaints about it.
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latest news

  • ombudsman news 144: paying the price?

    Our latest issue of ombudsman news looks at complaints about the price of insurance policies. We answer some common questions, and explore when we think the price of a policy becomes a matter of fairness. (read more...)

  • our plans for 2018/19

    We’ve published our plans for the financial year 2018/2019, following formal consultation with our stakeholders. Our plans set out how many people we think will come to us for help and what we need to do, to give them the fair, rigorous, consistent answers they need. (read more...)

frequently asked questions